Shipping Policy
At The Lumax, we’re committed to delivering quality products with reliable and transparent shipping — and we offer free shipping across India, along with international delivery to select countries.
1. Free Shipping Within India
We offer free standard shipping on all orders delivered within India — no minimum spend, no hidden charges.
2. Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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You’ll receive a confirmation email or SMS with tracking information once your order is shipped.
3. Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (India) | 3–5 business days |
| Other Urban/Rural Areas | 5–10 business days |
| International | 8–12 business days |
Note: Delivery times are estimates and may vary depending on customs, courier delays, or regional factors.
4. Order Tracking
Once your order is dispatched, you’ll receive tracking details via email or SMS. You can use the provided link to track your shipment at any time.
If you don’t receive tracking info within 3 business days, contact us at support@thelumax.com.
5. International Shipping
We ship to select international countries. Shipping is free or low-cost, and delivery is estimated between 8–12 business days.
Please note:
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Customs duties, import taxes, and other fees may apply depending on your country's regulations. These charges are the responsibility of the recipient.
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We are not responsible for customs-related delays.
6. Delivery Issues
If your order is lost, delayed, or damaged:
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Email us at support@thelumax.com within 7 days of the expected delivery date.
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Include your order number and any relevant photos if the package is damaged.
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We’ll work quickly to resolve the issue.
7. Contact Us
We're here to help with any questions: